S88 mk3 shipping delay?

Jeremy_NI is this still the current timeline? I ordered a S88 mk3 for my wife for Xmas and want to make sure it arrives in time, or else I need to go get a plan b. Preorder date is Oct 9 and shipping to USA.

Thanks I’ve been trying to get an answer from them but I’ve not had any response to my ticket #4148512.

I finally got a response from NI, Cassandra said they expect it to ship around the 15th.

It’s the end of the day on the 15th and still no shipping notification from NI. @Jeremy_NI any additional insight you can provide?

• Order placed on September 20; Credit card charged the full amount!
• Promised delivery date of "end of October"
• October 20: Receive email regarding a delay due to "very high demand and an additional delay." I'm not sure what that means. New promised delivery date at the "end of November"
• Open a service ticket regarding the delay. To date, no response to this ticket.
• October 24: I post to this forum complaining about the CC charge before shipment and the less than forthright communication.
• December 1: Received nearly daily communication from Native Instruments trying to sell more products. Did not receive any communication regarding S88 shipment.
• Went to this forum and see Jeremy_NI's post: "Americas preorders can ben fulfilled/ shipped around Dec 13th"
• No communication through December 14. Jeremy_NI suggests contacting support to another customer.
• December 14, I send the following to support: "Ordered the S88 on Sep 20. Promised delivery date: End of Oct. Updated for delivery at the end of Nov. No email since, but Jeremy_NI advised "Americas preorders can ben fulfilled/ shipped around Dec 13th" on a Community discussion page. What's the true status?"
• December 16, 48 hours after ticket submitted, no response. Still no official communication from NI regarding any delay past the end of November. Credit card bill paid 2 months ago for a product I do not have and have no idea when I will receive it.

Questions for NI: What is keeping NI from communicating to their loyal customers? Why doesn't NI explain what is causing the delay and give an honest shipment date? What is NI's policy on answering open service tickets? Why would NI market and sell a product they know isn't ready for shipment? Why would NI have a policy of charging a credit card for a product it cannot provide?

While I truly appreciate fellow members of the forum speculating on the various issues and rumors listed above, NI could quickly resolve the collective angst of their loyal customers by explaining what happened, apologizing for their misrepresentations, and clearly stating how they will resolve this and BY WHEN.