My Order is since 7 days "in progress"

vaju · 2023-11-27T16:31:11+00:00

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I purchased digital products 7 days ago and have not received a download link or serial number. My credit card has been charged. I have written several tickets to support, but I get no answer. I'm pretty desperate by now. Please help.

I have paid a lot of money and have not received any products.

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martin ki

hi, same problem +1

Jeremy_NI

There's an issue in our shop affecting a fraction of users and it's being actively worked on, you should be informed soon if you contacted support already, we'll also share more in the forum, once we have more information.

vaju

Still no answer or solution. How can I cancel my order and get my money back?

Jeremy_NI

@vaju I've escalated your case, someone should get back to you as soon as possible.

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