My Order is since 7 days "in progress"

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vaju
vaju Member Posts: 3 Newcomer
edited October 2024 in Other Software & Hardware

I purchased digital products 7 days ago and have not received a download link or serial number. My credit card has been charged. I have written several tickets to support, but I get no answer. I'm pretty desperate by now. Please help.

I have paid a lot of money and have not received any products.

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Answers

  • martin ki
    martin ki Member Posts: 3 Newcomer

    hi, same problem +1

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin

    There's an issue in our shop affecting a fraction of users and it's being actively worked on, you should be informed soon if you contacted support already, we'll also share more in the forum, once we have more information.

  • vaju
    vaju Member Posts: 3 Newcomer

    Still no answer or solution. How can I cancel my order and get my money back?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin

    @vaju I've escalated your case, someone should get back to you as soon as possible.

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