Customer Service regarding OZONE 11

JCinvisible
JCinvisible Member Posts: 5 Newcomer
edited October 2024 in Other Software & Hardware

I am really disappointed, I purchased Ozone 11 yesterday and it is still showing as 'under review' in my account. I have emailed several times and nothing has been done to remedy this - we are now approaching 24hrs!


Has anyone got any suggestions or are there anyone from NI who can help?


Thanks in advance

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Comments

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,882 admin

    @JCinvisible I saw your comment in another thread. Someone should get back to you as soon as possible. We're in the middle of the biggest sales season of the year, we have a lot of requests to process at the moment and it impacts our response times. Sorry about that.

  • JCinvisible
    JCinvisible Member Posts: 5 Newcomer

    Thank you - I have sent several messages - I am growing increasingly frustrated. Thanks for letting me know.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,882 admin

    So, there is an ongoing issue with the shop that affected some users. Issue is being actively worked on. You should get an email soon. We'll also give more information on the forum as soon as possible.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,882 admin

    More info here: Technical issue affecting some orders placed between Nov 22 - 27, 2023

  • JCinvisible
    JCinvisible Member Posts: 5 Newcomer

    @Jeremy_NI still waiting on a response here. Any news on when this will be dealt with? Thank you.

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