Is NI customer service a thing anymore?

In theory yes, in practice no... To me only in practice matters because if a standard is not actually used by the industry then it's worthless.

My supposedly class compliant Scarlett only needs drivers in Windows, as do NI's Komplete Audio interfaces, so does OP's M6 interface, and many more, how do you explain this? Is Windows not following USB-2 standard? Or are the companies making interfaces lying? 🤷‍♂️ No ideia but on Mac is actually really plug and play when advertised, that's what I was saying.

PS to anyone else reading: I am not saying this to diminish Windows, I have zero interest in Win VS MacOS wars, I got both.

This is fair, as its an opinion. For me NI has mostly always been 2-3 days, all other companies 5-10, I might just be lucky tho.

I'm taking into account the question is not something urgent but TBF it takes 6-10 days for iLok to remove a computer from my account since theres a limit of 2 when I get a new one and it annoys the heck out of me because I do it often and cant load any projects that depend on those iLok protected plugins, in this case more than a week is insane to me.

If i had sent a ticket about OP's issue i would have included that I already saw the article, I usually do such when dealing with support as it might help get a faster anwser because if support see's a very common question that is answerable by an article I suspect it will go to the low priority cue, specially during an annual sale.

Good question, I certainly don't expect them to fix lack of drivers/libraries or any soft of software implementation, but I expect them to have a quantifiable way of passing along info to the dev team so they can prioritize things accordingly.

This has happened to me, I had a rare issue where due to an overclock on my computer NA would think a had a different computer often and require reauthorization, it's long boring story, anyway... a dev had to step into my ticket and sort out some technical stuff with me that the average support probably would never be able to handle. This is very far from 'My interface that not on a working interfaces list doesn't work, help me!' tho...

Yet 'My Scarlett' works fine on the M+, that was my point, which was quite on topic... :D

When an interface doesn't need drivers on MacOS it works for sure on the M+ from what I have seen... (checked about 10 from the M+ interface thread) But when it requires driver installation on Win then it does not. (wether it's manually or auto downloaded by the win updater like it says on your article).

There might be exceptions, idk... but I feel like this is important info for anyone considering buying interfaces for the M+, and maybe info support should have in case they don't. Assuming everything class-compliant 'just works' across the board is what caused this mess... I assume.

Oh, that's very nice of them!

Now that I am home I checked the M+ licenses and I think I was right, it might be helpful for them to see exactly what the M+ is using, to get the licenses just go to Settings>About and press the Licenses button, it will spit out a ton of txt files into your SD Card, send it to support.