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Maschine Plus Storage Mode Problem

rezikacharava
rezikacharava Member Posts: 4 Sine
in Maschine

Hello,

My Maschine Plus has an issue. I’m trying to use it in storage mode and it’s impossible to copy files from the computer to Maschine Plus SD Card, or simply open Maschine Plus SD. In earlier weeks it didn’t have this issue. It’s very hard for the computer to load the SD card fully and after 5 minutes when it is loaded and I’m trying to copy files from Computer to Maschine Plus SD Card, the progress is stuck to the starting point and nothing is changing as shown in the screenshot.

I tried to remove SD Card from Maschine Plus and connected it directly to the laptop and SD Card is working great as it should work. So, something is wrong with Maschine Plus. It has the latest update installed on it. I also tried to connect Maschine Plus to the second laptop and the problem is the same SD Card in Storage mode doesn't work.

The systems I tried are Windows 10 and Windows 11.

I think it started after the Maschine Plus update because at the beginning when I started using Maschine Plus it didn't have this problem in storage mode.

How to fix this Problem?


6d82992f6c41-Maschine_Plus_Error.PNG


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Answers

  • Uwe303
    Uwe303 Moderator Posts: 1,791 mod

    Hello,

    have you tried to reset maschine to default state, as bought. SD card gets not deleted while that process. In this case i would definitely contact native support and open a ticket.

  • rezikacharava
    rezikacharava Member Posts: 4 Sine
    https://community.native-instruments.com/discussion/9875/maschine-plus-storage-mode-problem

    Hello,

    Sure, I tried to reset Maschine Plus, it is not a solution in my case. I’m also talking with Maschine Plus support, but nothing interesting so far.

    Thanks for your response.

  • Uwe303
    Uwe303 Moderator Posts: 1,791 mod
    edited January 27

    Sorry to hear that, i hope you get it solved. have you also tried on another computer and how much space is left on the SD card? There is also a tool called USBDeview, with it you can see all devices that where connected to your computer and you can delete them and the drivers - maybe after cleaning and re plug maschine it works, i mean of course only maschine as storage device!! not the other entries.

  • Stephen
    Stephen Member Posts: 1 Noise

    Regarding original post I have exactly the same issue. Stops being recognised after working on any project, although if I create a new project or after initial start up Windows 10 sees it.

  • rezikacharava
    rezikacharava Member Posts: 4 Sine

    It’s nightmare to work together with Maschine Plus connected to laptop, too many bugs, now I’m trying to convert from internal Sampler to audio and on Maschine Plus when I’m moving 4D Encoder it doesn’t react it’s stacked, so now I forget about creativity and trying to solve technical problem. This device should work like apple devices are working. It should be as comfortable as possible. So far I’m disappointed with the device, hope native staff will fix all problems on Maschine Plus with updates and make it as comfortable as possible for producers. Also Screen should be touch screen and in the dark Maschine+ logo should glow. Maybe in the next generations they will change these details.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,371 mod

    @Stephen I see that you contacted our support and that for some reason the issue disappeared. Did the problem show up again.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,371 mod

    @rezikacharava I see that you requested a refund for the device. My colleague forwarded your case to our Order support team, they should get back to you on how to proceed next.

  • rezikacharava
    rezikacharava Member Posts: 4 Sine
    https://community.native-instruments.com/discussion/comment/51317#Comment_51317

    Hello Jeremy,

    Yes I requested refund for the item, still waiting for the answer for solution and for return ticket I see that ticket is on solved status and didn’t got any communication about my cases, could you contact to the specific team which should solve my problem or tell me time when I will receive instruction to resolve my case.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,371 mod

    @rezikacharava Your ticket is still ongoing and being escalated, my colleagues should get back to you as soon as possible and we'll keep an eye on it.

  • tajtaja
    tajtaja Member Posts: 3 Sine

    Hi

    Just for your information that there are other guys to be engaged with the same problem. With Alfredo, we tried some checks unfortunately without success. Hope that NI guys will find soon a solution for that special case. Until then we still have for transferring files sd card ejecting manipulation available.

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