Updating within Native access - "requires Kontakt to be installed"

mozart999uk

HI. I've tried updating a few things in Native access (scarbee rickenbacker for example) and I get an error stating that it requires kontakt to operate. I have Kontakt 6 installed. Does this message mean that the updates require Kontakt 7 ? It's not very clear....

mozart999uk

great :-) thanks for confirming :-)

Uwe303

Hello,

you at least need kontakt 7 player and it's free. If you don't see it in native access you can activate komplete start from here and then you can download it: https://www.native-instruments.com/en/products/komplete/bundles/komplete-start/get-komplete-start/

mozart999uk

great :-) thanks for confirming :-)

Robert_E_Bone

I keep getting the error message about requiring Kontakt Player 7 even though it is installed (and I did a reinstall of it). I am getting this error for multiple installs of Komplete components. Is there some bug with the new Native Access application? I don't understand why this keeps occurring. I can not find a way past this error, and sure could use some good guidance. I still have 73 installs to perform, and time is a factor for me to complete all of these installations.

Thanks, for any help anyone can provide. :)

Uwe303

https://community.native-instruments.com/discussion/comment/57166#Comment_57166

Is Kontakt 7 player activated? Maybe delete those tokens as described here and log in again with your account (log out - log in) https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

nativebonehead

I have the same problem. Komplete KONTROL is running in my DAW when this happens. It also happens when running the solo version of Komplete KONTROL. Very confusing. I have Kontakt 7 installed and it keeps asking for kontakt 6. It cannot find certain instruments like solo cello. If I find an answer will post it here. Thanks.