Where Have My Topics Gone?

adEY08394 · January 20

This is a screenshot of a question I asked in the support community in 2020. The link to this topic no longer works, and I can't find any of the other Traktor topics I created either, and I just had to register a new username to create this topic. Where can I find all the Traktor topics I created for username keylonta? Is this a new support community or something? Why when I signed in did it ask me to create a new username, when I already had the username keylonta?

2023-01-20 22_35_20-Using two X1's, and two Z1's simultaneously – Native Instruments — Mozilla Firef.jpg

Stevan · January 20

Yup, this is a different Forum from the one you posted earlier. It looks like old community support platform is no longer existing.

Jeremy_NI · January 20

@Stevan Of course! I had forgot about this period of time...thanks for the reminder. @adEY08394 This is from the old support community we used to have for a moment. That wasn't a great success and was closed down. You're now in the new user forum, so feel free to create any new post you need.

Stevan · January 20

Yup, this is a different Forum from the one you posted earlier. It looks like old community support platform is no longer existing.

Jeremy_NI · January 20

@Stevan Of course! I had forgot about this period of time...thanks for the reminder. @adEY08394 This is from the old support community we used to have for a moment. That wasn't a great success and was closed down. You're now in the new user forum, so feel free to create any new post you need.

adEY08394 · March 2

https://community.native-instruments.com/discussion/comment/49694#Comment_49694

I find myself having to ask some of the same questions I already asked in the old forum. Is there anyway to reclaim all the topics I created? Why would NA want to discard all the wealth of knowledge so the same question have to be answered all over again?

Mutis · March 2

The knowledge base @Matt_NI

Matt_NI · March 2

This community isn't the "old forum" as most of users would refer to.

It's a support community that was live for a few months and was then removed. This wasn't managed by the community team but it was an experiment from the support folks. I don't have information about the content on there but it was hardly a wealth of knowledge afaik.

There's already tons of discussions here and a knowledge base with hundreds of articles. I would imagine that the "same questions" would be covered by now but of course unique use cases would need new discussions.

tmpc · March 2

Matt_NI: "I don't have information about the content on there but it was hardly a wealth of knowledge afaik."

I'm not trying to be a wise guy here, but if you don't have information about the content, how would you know? There were lots of things I've gone back to over the years when I needed an answer to something. Not a good move getting rid of it, in my opinion.

Matt_NI · March 3

https://community.native-instruments.com/discussion/comment/56260#Comment_56260

Are you referencing the support community here or the old forum?

Just to be clear I'm talking about the support community which had a very short life-span and was barely used. The reason why I said it was hardly a wealth of knowledge is because it was open and close quite quickly (and we were told it was not exactly working)