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Where Have My Topics Gone?

adEY08394
adEY08394 Member Posts: 24 Member
in Traktor Software & Hardware

This is a screenshot of a question I asked in the support community in 2020. The link to this topic no longer works, and I can't find any of the other Traktor topics I created either, and I just had to register a new username to create this topic. Where can I find all the Traktor topics I created for username keylonta? Is this a new support community or something? Why when I signed in did it ask me to create a new username, when I already had the username keylonta?

2023-01-20 22_35_20-Using two X1's, and two Z1's simultaneously – Native Instruments — Mozilla Firef.jpg


Best Answers

  • Stevan
    Stevan Member Posts: 606 Guru
    edited January 20 Answer ✓

    Yup, this is a different Forum from the one you posted earlier. It looks like old community support platform is no longer existing.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,522 mod
    Answer ✓

    @Stevan Of course! I had forgot about this period of time...thanks for the reminder. @adEY08394 This is from the old support community we used to have for a moment. That wasn't a great success and was closed down. You're now in the new user forum, so feel free to create any new post you need.

Answers

  • Stevan
    Stevan Member Posts: 606 Guru
    edited January 20 Answer ✓

    Yup, this is a different Forum from the one you posted earlier. It looks like old community support platform is no longer existing.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,522 mod
    Answer ✓

    @Stevan Of course! I had forgot about this period of time...thanks for the reminder. @adEY08394 This is from the old support community we used to have for a moment. That wasn't a great success and was closed down. You're now in the new user forum, so feel free to create any new post you need.

  • adEY08394
    adEY08394 Member Posts: 24 Member
    https://community.native-instruments.com/discussion/comment/49694#Comment_49694

    I find myself having to ask some of the same questions I already asked in the old forum. Is there anyway to reclaim all the topics I created? Why would NA want to discard all the wealth of knowledge so the same question have to be answered all over again?

  • Mutis
    Mutis Member Posts: 308 Advisor

    The knowledge base @Matt_NI

  • Matt_NI
    Matt_NI Administrator Posts: 953 admin

    This community isn't the "old forum" as most of users would refer to.

    It's a support community that was live for a few months and was then removed. This wasn't managed by the community team but it was an experiment from the support folks. I don't have information about the content on there but it was hardly a wealth of knowledge afaik.

    There's already tons of discussions here and a knowledge base with hundreds of articles. I would imagine that the "same questions" would be covered by now but of course unique use cases would need new discussions.

  • tmpc
    tmpc Member Posts: 38 Member

    Matt_NI: "I don't have information about the content on there but it was hardly a wealth of knowledge afaik."

    I'm not trying to be a wise guy here, but if you don't have information about the content, how would you know? There were lots of things I've gone back to over the years when I needed an answer to something. Not a good move getting rid of it, in my opinion.

  • Matt_NI
    Matt_NI Administrator Posts: 953 admin
    edited March 3
    https://community.native-instruments.com/discussion/comment/56260#Comment_56260

    Are you referencing the support community here or the old forum?

    Just to be clear I'm talking about the support community which had a very short life-span and was barely used. The reason why I said it was hardly a wealth of knowledge is because it was open and close quite quickly (and we were told it was not exactly working)

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