It's my 20th yr with NI and these boards, not many posts and not many gripes except two.
The setting up of Kontakt outputs has always given me grief, very clunky IMHO, and the discontinued B4 Hammond. The B4 was one of my favourite instruments and I'll never forgive NI for that. Who cares? Well I do, I paid money for a replacement, Universal Audio's 'Waterfall' emulation, not happy with that, the rotary horn on full speed sounds like a bloody 10 ton diesel outside my studio.
NI, please don't chime in with platitudes and reason's for this, I'm aware of those but does that make feel better, NO.
All the best for everyone here, including the 'decision makers'.