i've just had to reboot my pc to factory settings now i keep getting download errors for all my products,,all location paths etc are correct and operating system is up to date, can anyone help me out please
@Davie gil You can always contact our native Access specialists here: http://bit.ly/NIsupport_install
Hello,
what os do you use, and have you tried to clean the download folder and try again to download?
Hi there,, I’m using windows 10,, the download folder is empty,, I’ve had to reboot the pc so all files are empty
https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26#ID0EBF=Windows_10 maybe adding it here can help, my native acces is added in the exclusion list on my win 11 for example
Ohh and here is also a link in the article to the "solution wizard", at the end you can contact support if nothing has helped. https://support.native-instruments.com/hc/en-us/articles/115005878409-Native-Access-Error-Message-Download-Failed-Unknown-error-
Thank you I’ll give a go
all paths are set to default,,Native access has let me download/install some programs,, Traktor,,Maschine 2,, Komplete Kontrol,,Massive x and a few from my 12 ultimate,, abbey road drums 50’s 60’s etc but giving me a download error with another 119 items,, expansions etc,,, all location paths are the same for the ones it let me download,,,plenty of space 1.8tb.,,, not sure what to try tbh
Ok, if you can download and install a few normally all should download and install, maybe try again one by one, or 3 at a time, and if it fails or hangs try again the same ones until it works. If nothing works, you can try with native access 1. I never had any issues with native access 2 but some people have the same issue like you and as far as I know native is investigating it. You can install na1 and after everything is installed uninstall it and use na2 for updates. https://support.native-instruments.com/hc/en-us/articles/4748946468497-How-to-Downgrade-Native-Access-2-to-Native-Access-1
Hi there,, thanks for your help guys,, I had to download them individually and close NIA 2 after each download,,,, as soon as I put a product in a que for download I would lose the connection in the one that was downloading,,, it was a bit of hassle but I got there,,, I’m running the same software on 2017 Mac Pro and was able to download and install without any problems at all,, so looks like it was a connection problem with my dell inspiron running windows 10,,,,,, thanks again
@Davie gil Maybe this post might be of interest: Issues: Products get stuck on installation when several products are in queue
Also don't hesitate to contact our support agents when you have issues http://bit.ly/NIsupport_install Our specialists will be happy to help.
