Native Access 3.1 Installation Errors.

TonyByte
TonyByte Member Posts: 3 Member
edited October 2024 in Native Access

Windows 11. Native Access 3.1 Downloads are fine but after 1 or 2 installs, I get loading animations and the error below. I have everything from a previous computer on a secondary drive so I switched to following the NI process to locate each Kontakt library and avoid re-download. I can do this once or twice, then get the same, "There's an issue with the installer service. To resolve this issue, try restarting Native Access. If that doesn't work, restart your computer and try again." and loading animations. Rebooted, restarted. Repeat. Install or locate 1 or 2 items, loading animation and message again.

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  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,957 admin

    Hi @TonyByte confirming that our product team found a crash that was related to the download queue and triggered the "Installer service..." error message. The underlying cause of that crash was fixed with Native Access 3.2.0 update, released earlier this week.

    Can you please update NA? This should resolve the issue.

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