Kontakt 7 Library installed but not available

kenrob2037

Hi All,

I just got Kontakt 7 and installed the Library 2 onto my backup SSD.

In Native Access, it says it is installed. When I click an instrument in the Presets it sounds, but it will not load. Its says "The instrument that belongs to this library is currently not installed.

I don't have the space on my M1 Mac Mini to install the 40 gig of Library 2 sounds.

Every other instrument and Kontakt 5 library are on my backup SSD and they work fine.

Any thoughts on what I've done wrong?

Rob

Jeremy_NI

@kenrob2037 THere is an issue with Native Access and this library, check this thread: Kontakt 7 Factory Library "the instrument belongs to a library that not installed" error message

Jeremy_NI

@kenrob2037 THere is an issue with Native Access and this library, check this thread: Kontakt 7 Factory Library "the instrument belongs to a library that not installed" error message

kenrob2037

I recently asked about the new Kontakt 7 Library being installed but not available.

Jeremy from NI offered a suggestion to download an an iso installer: Kontakt Factory Library 2

I tried four times to download and four times it failed. I have a very good internet connection and speed at 100 Megabits per second.

Why have NI released something that does not work? I see this is money grabbing exercise. I have wasted two full days trying to fix their problems.

I will be requesting my money back and they will be getting a strong complaint letter and compensation demand for the money and time I have lost.

Bloody hopeless NI.

Kaiwan_NI

Hi @kenrob2037 I saw you've been in touch with our support team already regarding the file. We'll get back to you soon.

kenrob2037

https://community.native-instruments.com/discussion/9017/kontakt-7-library-installed-but-not-available

Hi All,

You may have seen that Native have an update for Ventura. Just as I got it working in Ventura, I hope the update does not mess things up. Testing it out now. https://community.native-instruments.com/discussion/39/official-update-status-kontakt-current-version-7-1-5

Jeremy_NI

Closing this thread, solution is here: Kontakt 7 Factory Library "the instrument belongs to a library that not installed" error message