Windows not recognizing S4 Mk2 please see the link in the post

MyklAron
MyklAron Member Posts: 1 Newcomer
edited October 22 in Traktor Software & Hardware

I'm trying to find a fix that use to be posted online but looks like NI took it down. My problem is I'm trying to use my S4 on a new PC and it's Windows 10 is not recognizing it. I remember having this problem before and the solution being posted online in the link below but it looks like but it's no longer there.

Does anyone have a fix to this issue. Device Manager recognizes S4 Mk2 but says driver isn't installed. My driver seems to be installed in my add/remove programs list. When I go to update driver from file location it says its unable to install it. When I attempt to use the Device Updater it won't recognize the device to update it. I have downloaded all updates from website. The controller works on another machine.

Does anybody know which Windows update i have to manipulate/delete to get this working again?


https://support.native-instruments.com/hc/en-us/articles/360000954717-My-TRAKTOR-KONTROL-S4-MK2-Is-Not-Recognized-after-Updating-Windows-10-

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Best Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,003 mod
    Answer ✓

    Hello,

    unplug the device, go to device manager and set under view or something like that all devices. So you'll see also not currently connected devices. Then delete all S4 stuff, if asked about also deleting the driver say yes. After that you reinstall the driver - then last step reconnect the S4.

  • Uwe303
    Uwe303 Moderator Posts: 4,003 mod
    Answer ✓

    You could also try to look into the block history of the ransomware protection, like you see here in a picture the links to that block list. If you find some native instruments related stuff allow it. https://www.computerworld.com/article/1715548/how-to-protect-windows-10-from-ransomware.html/amp/

Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,003 mod
    Answer ✓

    Hello,

    unplug the device, go to device manager and set under view or something like that all devices. So you'll see also not currently connected devices. Then delete all S4 stuff, if asked about also deleting the driver say yes. After that you reinstall the driver - then last step reconnect the S4.

  • DJ-JAE
    DJ-JAE Member Posts: 4 Newcomer

    I'm having the exact same problem as MyklAron. Used Native Access to install Traktor 2 for my Traktor Kontrol S4 Mk2. S4 USB Master Light just keeps flashing over and over again. Deleted and reinstalled drivers over and over again with no luck. Using a USB 2.0 port to make sure it works. Windows seems to keep installing a driver over-top of the downloaded one from the NI site (version 4.2.0.101) when I plug the USB cable into my laptop. Traktor 2 cannot find the device. Device manger shows an ! error on the device which I can't update the driver manually with the NI provided one. Is this thing bricked?

  • DJ-JAE
    DJ-JAE Member Posts: 4 Newcomer

    I've even tried the answer provided above with zero success.

  • Badich
    Badich Member Posts: 1 Newcomer

    I have the exact same problem. Any other clues how to fix this?

  • Uwe303
    Uwe303 Moderator Posts: 4,003 mod
    Answer ✓

    You could also try to look into the block history of the ransomware protection, like you see here in a picture the links to that block list. If you find some native instruments related stuff allow it. https://www.computerworld.com/article/1715548/how-to-protect-windows-10-from-ransomware.html/amp/

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