Both Native Access 1 and 2 are not working....this is bad!

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AlphaCentori
AlphaCentori Member Posts: 20 Member
edited October 2024 in Native Access

So i can't open both native access. I wanted to upgrade my Komplete to 14 collector's edition the one at $650 but i can't.....that's bad business. I've tried all the proposed solutions and none work. I'm pissed!

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  • Dawid Stobik
    Dawid Stobik Member Posts: 2 Member

    i saw them posting HYPHA on YT and tried entering my NA1. It is constantly stuck on

    Negative Access.png

    may as well rename it Negative Access 😒

    no VPN'S, antivirus off, it worked before, now it doesn't.

  • rcmusic35
    rcmusic35 Member Posts: 21 Helper

    same here.....

  • TommyBB
    TommyBB Member Posts: 1 Member

    My Native access 1.4.1 is failing saying "No compatible update found". I'm on high sierra and don't want to update at the moment.

    Can it be prevented from attempting to update?

  • Dawid Stobik
    Dawid Stobik Member Posts: 2 Member

    ye just add button for continuing without update, i have no idea why there is no button for this in the first place...

  • Monochrome
    Monochrome Member Posts: 1,431 Expert
    https://community.native-instruments.com/discussion/comment/43441#Comment_43441

    Windows 10 here. Got that message, too. I clicked the "Retry" button a few times and NA eventually started normal again, but my "Not installed" list is empty now. Maybe NI has just some technical difficulties right now.

  • jacqui brookes
    jacqui brookes Member Posts: 47 Member
    edited December 2022

    Thank you for Hypha 😀

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,995 admin

    Hi all, if you still have issues with Native Access please update to the latest version, which is out today. We just shipped a lot of bug fixes.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,958 admin

    @Dawid Stobik All the latest products require the latest version of Native Access, you can find it here:

    https://www.native-instruments.com/en/specials/native-access-2/


  • musiclogic
    musiclogic Member Posts: 3 Member

    Nothing works. I've tried every suggestion. Can't install Native Access. Can't install NKTDaemon. Many hours trying, no success. No refund.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,958 admin

    @musiclogic It looks like you didn't try to contact our specialists, here's a direct link: http://bit.ly/NIsupport_install

  • musiclogic
    musiclogic Member Posts: 3 Member

    That link goes right back to all of the things I have already tried multiple times. Is there any way to get an earlier version of the installer that would be able to install my updated content? I don't know what else to try.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,958 admin

    Hey @musiclogic There is always a way to submit a request through these typeforms if your issue was not fixed. Please do so, this will put you in contact with our installation specialists and they will assist you.

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