Didn't get serial number after purchase

Jev
Jev Member Posts: 1 Newcomer
edited December 2022 in Native Access

I bought an effect bundle via my brother's paypal account because the money was debited but I didn't get an email or serial number. What can I do now?

ich habe vohin über des paypal acc meines bruders ein effect bundle gekauft da geld wurde abgebucht aber ich habe keine Email oder serien nummer bekommen. was kann ich jetzt tun?

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Comments

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,306 admin

    Hi @Jev unfortunately some transactions need to be manually processed so there might be a delay in receiving a serial number. If in the future you don't get a serial number from us within 2-3 business days, you can get in touch with our support team directly here: https://bit.ly/n1orders

  • Mbiel
    Mbiel Member Posts: 1 Newcomer
    edited September 10

    I bought Ozone 11 yesterday and have not received my serial number. I can't remember purchasing software where I had to wait 2-3 business days before I could use it. You should make it clear to customers that this is your practice. Sometimes people need something now for a project and would go elsewhere if that wasn't going to happen...

  • aidenstunes
    aidenstunes Member Posts: 147 Helper
    https://community.native-instruments.com/discussion/comment/93355#Comment_93355

    Welcome to NI :).

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