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Unable to log in. Please restart your computer and try again. If the problem persists... 3.0.1

ZDPhoenix
ZDPhoenix Member Posts: 8 Member
in Native Access

Having the same problem with 3.0.1 as others, where I will login and it states:

Unable to log in. Please restart your computer and try again. If the problem persists, please contact support.


Release: 3.0.1, Win 10 Home.


No vpns. No funny business. No CCleaner. No corrupt files.

Ran dism, SFC Scannow, etc. everything's solid. Restarted 5 times, redoing steps from other threads. Nothing.


Had attempted a fresh install on my old rig (now my music machine).

Items were installing fine this morning when I was able to login, then got stuck on a pack for a few hours and when the app restarted, bam.

Comments

  • Ryan_NI
    Ryan_NI Customer Care Posts: 191 mod
    edited November 2022

    hey @ZDPhoenix - It should be enough to simply restart your computer and the login should work then.

    In case you are using a Proxy or VPN, I would recommend to first open Native Access and login and only open your VPN. 

    If that still doesn't work, and you'd like to get up and running with your products as soon as possible, I would recommend downgrading to Native Access 1 and let me know if you still experience the same issue. 

    To do so, please follow the steps outlined in this article:

    How to Downgrade Native Access 2 to Native Access 1

    Please let me know how you get on or if you have any further questions :) 

  • ZDPhoenix
    ZDPhoenix Member Posts: 8 Member

    Uninstalling Native Access 2, in favor of Access 1 worked!

    I can now log in without issue. Hopefully I'll be able to get my MK3 to work with Maschine 2 now.

  • dussel
    dussel Member Posts: 1 Newcomer

    Interesting, I have the same issue (since merging two accounts on Nov. 26th). Support did not really help (and does not answer since December 1st, after suggesting to disable VPN, which I don't use), but Access 1 works.... Thanks for the info @Ryan_NI - maybe brief your colleagues on this simple workaround until Access 2 is fixed.

  • ZDPhoenix
    ZDPhoenix Member Posts: 8 Member
    https://community.native-instruments.com/discussion/comment/42343#Comment_42343

    It's now January with the exact same issue; which means not being able to install Ozone, or get Hypha. Can someone please do something about this? Downgrading works great for a work-around for stuff that's already installed.

  • PAP
    PAP Member Posts: 1 Newcomer

    Same issue here. No VPN. No Proxy etc. Tried uninstalling reinstalling deleting adding offering it a cigarette Nothing works. Support not replying after the first message with all the solutions that can be found simply by searching.

  • Crazy Owl
    Crazy Owl Member Posts: 2 Newcomer
    edited March 13

    I have the same issue sine the last update of the NI Access

    Support haven't replied.

    Downgrading the NI Access to ver. 1 also helped...

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