Crash : moving project from MAC to PC

Abdulrahman Mohammed
Abdulrahman Mohammed Member Posts: 5 Sine
edited November 2022 in Kontakt

Hi Guys,

I'm Cubase user,

I started a project in Mac, then I moved it to the PC,

When I try to open the project in the PC , Cubase crash.

The crash didn’t happen when I removed all the Native Instruments tracks from the project.

Its strange , because I'm using the same NI libraries in the MAC and in the PC , and they are working fine in both. The problem happens just whenever I transfer the project.

Any one has same this problem?


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Answers

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 3,696 mod
    edited November 2022

    Could you reproduce the issue with a very small project, zip the project and share it here?

    Please give us your system specs on both computers, OS, versions of NI plug-ins on both systems, etc...

  • Abdulrahman Mohammed
    Abdulrahman Mohammed Member Posts: 5 Sine

    Hi @Jeremy_NI,

    I was investigating more about this issue, I found that my explanation wasn't accurate.

    I said, the issue happens whenever I move a project from Mac to PC, but I found that is not accurate.

    The problem is with the Kontakt 7 Player on the PC. I didn't notice that immediately because the crash doesn't happen immediately when I add Kontakt 7 Player track in Cubase. The crash happens just after I close the project and open it again, or when I try to duplicate that track contains Kontakt 7 Player.

    I tried to uninstall Kontakt 7 Player and reinstall it but that didn't help.

    I would like to mention that the older version Kontakt 6.7.1 is working fine with no issue.

    -------------------------------------------------------------

    Processor : Intel(R) Core(TM) i9-7900X CPU @ 3.30GHz  3.31 GHz

    RAM : 128 GB 

    OS:

    Edition: : Windows 11 Pro

    Version : 22H2

    Installed on: ‎14/‎10/‎2022

    OS build : 22621.819

    Experience Windows Feature Experience Pack 1000.22636.1000.0

    -------------------------------------------------------------


  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 3,696 mod

    @Abdulrahman Mohammed I contacted you by email regarding this issue, we need more info on your system.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 3,696 mod

    @Abdulrahman Mohammed Did you get my email at all?

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