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Komplete Kontrol M32 "Touch Error"

Thomas34
Thomas34 Member Posts: 9 Sine
edited November 2022 in Komplete Kontrol

Hey community, I get the "Touch Error", EVERYTIME I turn on my PC and they M32 is already connected to it. If I pull out the USB cable and pull it in again, everything works fine. So I could just pull the cable everytime I shut down my PC and pull it in again after the PC has started. That's not the way it should be however. Any ideas what I could do about it?

Firmware is the latest, I just double checked on it.

Best Answer

  • Thomas34
    Thomas34 Member Posts: 9 Sine
    Answer ✓

    @MyStudioOne Thank you. I deinstalled the 3 Komplete Kontrol lines in my Windows APPS. I left the other packages untouched however.

    I did as you said and now it works just fine, no more Error. I am very glad.

    One question though: The M32 has no "Power button". Is it recommended to pull off the USB cable everytime I shut down my PC or can I just keep the cable in and just turn off my "socket distributor", where all my cables are in?

Answers

  • Paule
    Paule Member Posts: 827 Saw
    edited November 2022

    Reinstall the driver for M32 again with unconnected M32.

  • MyStudioOne
    MyStudioOne Member Posts: 79 Tri

    I would suggest experimenting with the USB you are plugging into as in try a different one. Are you plugging into a HUB? Try direct and vice versa. Often using another USB plug sorts out these types of issues.

  • Thomas34
    Thomas34 Member Posts: 9 Sine

    Thank you. I tried to plug the USB cable into different slots, but that didn't help unfortunately.


    I can remember, that Ihad my M32 plugged in, when I installed the Komplete Kontrol App. How can I deinstall the drivers? Should I just deinstall the whole "package"? If yes, should my M32 be connected via USB when deinstalling or how exactly would I have to do this?

  • MyStudioOne
    MyStudioOne Member Posts: 79 Tri

    You need to uninstall from Windows APPS. I would unplug, delete all Komplete Kontrol lines (likely 3) and reboot. Then plug in M32. Good luck.

  • Thomas34
    Thomas34 Member Posts: 9 Sine
    Answer ✓

    @MyStudioOne Thank you. I deinstalled the 3 Komplete Kontrol lines in my Windows APPS. I left the other packages untouched however.

    I did as you said and now it works just fine, no more Error. I am very glad.

    One question though: The M32 has no "Power button". Is it recommended to pull off the USB cable everytime I shut down my PC or can I just keep the cable in and just turn off my "socket distributor", where all my cables are in?

  • MyStudioOne
    MyStudioOne Member Posts: 79 Tri

    No harm in either method, mate. Glad you got it sorted finally.

  • Thomas34
    Thomas34 Member Posts: 9 Sine

    Hey, sad to say that the error occured again today......


    I tried everything you said here, even the support couldn't help me. I'll just send it back I guess.

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