Komplete Kontrol M32 "Touch Error"

Hey community, I get the "Touch Error", EVERYTIME I turn on my PC and they M32 is already connected to it. If I pull out the USB cable and pull it in again, everything works fine. So I could just pull the cable everytime I shut down my PC and pull it in again after the PC has started. That's not the way it should be however. Any ideas what I could do about it?
Firmware is the latest, I just double checked on it.
Best Answer
-
@MyStudioOne Thank you. I deinstalled the 3 Komplete Kontrol lines in my Windows APPS. I left the other packages untouched however.
I did as you said and now it works just fine, no more Error. I am very glad.
One question though: The M32 has no "Power button". Is it recommended to pull off the USB cable everytime I shut down my PC or can I just keep the cable in and just turn off my "socket distributor", where all my cables are in?
0
Answers
-
Reinstall the driver for M32 again with unconnected M32.
0 -
I would suggest experimenting with the USB you are plugging into as in try a different one. Are you plugging into a HUB? Try direct and vice versa. Often using another USB plug sorts out these types of issues.
1 -
Thank you. I tried to plug the USB cable into different slots, but that didn't help unfortunately.
I can remember, that Ihad my M32 plugged in, when I installed the Komplete Kontrol App. How can I deinstall the drivers? Should I just deinstall the whole "package"? If yes, should my M32 be connected via USB when deinstalling or how exactly would I have to do this?
0 -
You need to uninstall from Windows APPS. I would unplug, delete all Komplete Kontrol lines (likely 3) and reboot. Then plug in M32. Good luck.
0 -
@MyStudioOne Thank you. I deinstalled the 3 Komplete Kontrol lines in my Windows APPS. I left the other packages untouched however.
I did as you said and now it works just fine, no more Error. I am very glad.
One question though: The M32 has no "Power button". Is it recommended to pull off the USB cable everytime I shut down my PC or can I just keep the cable in and just turn off my "socket distributor", where all my cables are in?
0 -
No harm in either method, mate. Glad you got it sorted finally.
0 -
Hey, sad to say that the error occured again today......
I tried everything you said here, even the support couldn't help me. I'll just send it back I guess.
0
Categories
- All Categories
- 21 Welcome
- 831 Hangout
- 77 NI News
- 402 Tech Talks
- 1.8K Native Access
- 8.4K Komplete
- 1.1K Komplete General
- 2.1K Komplete Kontrol
- 3K Kontakt
- 712 Reaktor
- 246 Battery 4
- 480 Guitar Rig & FX
- 282 Massive X & Synths
- 493 Other Software & Hardware
- 3.4K Maschine
- 23 Sampling Room
- 4.2K Traktor
- 3.9K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators