Playback audio keeps cutting out

DavidJin

i dont know if anybody else has the same problem, I just subitted a support ticket, however I thought I'd give it a shot posting it here to see if anybody had any solutions? Below I've just pasted what ive written.

Hey, I recently purchased a Komplete bundle and use the midi instruments for music production, however I came accross this very weird problem where the audio would cut out randomly during playback, and on this one specific project, it got really bad as it would cut out even when bouncing out the file (using Logic Pro X). What makes this weird is that I find it would cut on the same section during every playback and even during exporting. I've made sure it's not because of any accidental automations, and I know for sure it's something to do with the way my instruments are loading, as every time it cuts out, you get that slight clipping sound. This was very frustrating, and I wasnt going to spend too much time trying to fix this problem, and initially on this project, I was just going to bounce the section out and playback through an actual audio file, however, again, no matter if I bounce it out in real time or offline, soloed instrument or not, the sound would always cut out on certain sections. And to be more descriptive, it's not a big cut out, it cuts out for around 1 second. I am running my komplete through a SSD that I've bought and made sure runs very fast, and I am using a MacBook pro 2020. Ive searched some NI articles online, however couldnt find any viable solutions, this is why I'm writing this for help.  

Jeremy_NI

Look no further, the issue here is the format of the hard drive. On Mac it should be APFS, as explained in this article: Notes on Hard Drive Formats on Mac Computers

DavidJin

Oh my gosh I think that really helped it! thankyou very much my friend, I think that was the issue

Jeremy_NI

@DavidJin If that happens only with one project, what instrument did you use? Is it a Kontakt library ? Which one? Is it installed on an external hard drive? What is the format of that drive?

DavidJin

Hey Jeremy! thankyou for your reply, and no it has happened on almost every project, however non so severe as this one, and I used the Scarbree Rickenbacker bass running through komplete kontrol, it is installed on an external SSD with a ExFat format. And Ive just attched a 2 minute video of me explaining in video, cause I thought that might better help me explain my issue, let me know if the video works

https://youtu.be/NZMqr5zVjd8

Jeremy_NI

Look no further, the issue here is the format of the hard drive. On Mac it should be APFS, as explained in this article: Notes on Hard Drive Formats on Mac Computers

DavidJin

Oh my gosh I think that really helped it! thankyou very much my friend, I think that was the issue