Double-charged for Kontakt 7 update

Nebulon Ranger
Nebulon Ranger Member Posts: 2 Member
edited October 2024 in Kontakt

Hey,

I recently purchased the update to K7 (reference number xxxxxxxxxx) and have unfortunately been double-charged for it, seemingly due to an error in payment processing. I do have a support ticket number logged for this and getting this resolved is kind of urgent for me as I do still have other bills that come due next month.

Is it possible to reverse one of the charges here? Thanks.

Best Answer

  • Uwe303
    Uwe303 Moderator Posts: 4,740 mod
    Answer ✓

    Hello,

    only native can do that, pls contact support and they will handle it. https://support.native-instruments.com/hc/en-us/sections/360000092537-Webshop-Orders

Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,740 mod
    Answer ✓

    Hello,

    only native can do that, pls contact support and they will handle it. https://support.native-instruments.com/hc/en-us/sections/360000092537-Webshop-Orders

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