K14 does not show up in Native Access

And
And Member Posts: 3 Newcomer
edited November 2022 in Native Access

Hello,

Want to ask why komplete newer versions do not show up in Native Acces.

Did a upgade 12 to 13 and now to 14.

Same issue last year and not solved.

Added serial from the newer 13 and 14 in Native Acces.

In logic as well as only komplete there is only 12.

Spent hours and hours but cannot solve it.

Anybody?

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Answers

  • Kubrak
    Kubrak Member Posts: 3,154 Expert

    What do you mean by Komplete does not show?

    After adding the update, say K14, plugins that are in K14 should show up in Native Access. And also those plugins that were in previous version and is not included in K14 (like Absynth).

  • And
    And Member Posts: 3 Newcomer

    The K14 will not update, there is also for example in Logic when creating a new instrument with komplete no kontakt 7.

    Looks like everything from older versions stays.

  • MyStudioOne
    MyStudioOne Member Posts: 284 Pro

    I just upgraded from 12 to 14 while logged into my NI account and the new Komplete 14 stuff showed up in my Native Access within a minute. It is supposed to that easy.

    Do you by chance have 2 accounts and your Native Access is logged into a different one than the one you used to upgrade on the NI website?

  • And
    And Member Posts: 3 Newcomer

    Have one account.

    And yes, it used to work that easy always just like you said.

    Have some of the new instruments in Native Acces but am not able to install, installation failed every time again after downloading.

    20221025_102123.jpg

    Do not know how what to do.

    Is there someone with the same issues?

  • Nico_NI
    Nico_NI Administrator Posts: 1,123 admin
    edited October 2022
    https://community.native-instruments.com/discussion/comment/36915#Comment_36915

    Did you try restarting Native Access? Also check in the preferences if your installation path is correct.

    Please note it can take a few hours for the products to show up in Native Access.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin

    @And What is your operating system? Updates will be proposed to you if they are compatible with your system. What product updates are you after exactly?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin
    Answer ✓

    We didn’t hear back from you. We’re closing this thread. If you still need assistance on that matter, please get in touch here: http://bit.ly/NIsupport_install

This discussion has been closed.
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