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Can't set up S4 Mk2 to new laptop

Neil F
Neil F Member Posts: 1 Noise
edited October 2022 in Native Access

Hi. Had to upgrade the old laptop as it was lagging with an old processor. Tried setting up on the new one, but it keeps throwing back that the serial numbers are invalid so unable to set it up. Really frustrating, so hope you good people can help me here?


  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 1,864 admin

    Looks like you've got two Native IDs and are not logged in with the right account. That's why the serial number is not recognized.

    For anyone with a similar issue, please get in touch with our support team directly: https://bit.ly/n1registr

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