Busy season in progress... Please note that due to a high volume of requests, the response time from our support is currently longer than usual. Chat is temporarily not available. We thank you for your understanding.

friend can't find Maschine 2 factory library

dj fresh1
dj fresh1 Member Posts: 3 Sine
edited October 5 in Maschine

I recently transferred my mikro mk3 license to a friend and today I received my Maschine mk3, he installed native access and and has Maschine 2 & Maschine 2 factory select applications but he doesn't have the actual Maschine 2 Factory Library. Do I need to do something on my end for him to receive the software, I got my email for the MK3 library software install but I don't want to use it till I know he has access to the one for the mikro..

Tagged:

Comments

  • ShelLuser
    ShelLuser NetherlandsMember Posts: 177 Saw

    Fair disclaimer: I never done this myself, but I have been around on the forums quite a whiel now and what I did do just now was look into my own transfer options.

    As far as I can tell you cannot transfer your software license anymore but only your hardware (this is what I've seen). This also matches the new NI policies: when you transfer hardware both yourself and the new owner get a software license. So you keep yours and the new owner gets a new one.

    Can you guys rule out any possible glitches? No mixing up of accounts? Your friend really used the same account on the website & Native Access? Speaking of which...

    Ask your friend to go to that URL to see what items are registered to their account.

    One way or the other though: you should go ahead with the installation of your software, trust me: it won't have any impact impact on your friend.

  • dj fresh1
    dj fresh1 Member Posts: 3 Sine

    Thanks I’ll check and see what he used to access his account, maybe message support and see if they can help out with getting access to the sound library

  • ozon
    ozon SwitzerlandMember Posts: 618 Saw

    AFAIK Maschine Mikro Mk3 does not come (anymore?) with the full Maschine 2 Factory Library but with Maschine Factory Selection.

    See the product details here:


  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 2,891 mod

    As always for this kind of issues you can get in touch with our registration support: https://bit.ly/NIsupport_RA

Back To Top