Symphony Series missing two libraries in Komplete 14 CE

Danthesiser
Danthesiser Member Posts: 3 Sine

Hi there,

So, hurrah, Komplete 14 is out and I've upgraded to the Collector's Edition, which states it comes with the entirety of the Symphony Series. However, in Native Access, it's missing the percussion and woodwind ensemble libraries, while the other four are present.

My question is this: are these available yet or is there something awry with the Komplete 14 CE offer?

Best Answers

  • Danthesiser
    Danthesiser Member Posts: 3 Sine
    Answer ✓

    This has now been sorted and the two missing libraries have magically appeared in NA2.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 3,734 mod
    Answer ✓

    It was. indeed an issue on our side, it has now been fixed and everything should be available for you in Native Access.

Answers

  • StoicSentry
    StoicSentry Austin, TX USAMember Posts: 4 Sine

    There are 4 libraries that I have showing that get Download Failed. Symphony Essentials Percussion and Woodwind are two of them. (Along with Choir - Omnia and Kontakt Factory Library 2)

  • GuessuR
    GuessuR Member Posts: 8 Sine

    Currently upgrading to CE 14 from CE 13...Looks like there's an error of what product is available. CE is supposed to get the full Symphony Series, but only Essentials is available for Woodwind Ensemble & Percussion. Being that I already had CE 13 with all the Series products, the download for these erroneous Essentials products fails continuously.

  • GuessuR
    GuessuR Member Posts: 8 Sine

    I also started downloading the larger products individually after restarting and trashing incomplete download data...seems to have made the process smoother.

  • Chris Cowan
    Chris Cowan Member Posts: 5 Sine

    I am having a problem with Symphony Essentials Percussion, as well.

    This is an upgrade from CE 13 to CE 14.


    I've already installed NA 2.6.2

  • GuessuR
    GuessuR Member Posts: 8 Sine

    CE owners aren't supposed to get any Symphony Essentials products...we're supposed to get Symphony Series. That's why the download isn't working.

  • StoicSentry
    StoicSentry Austin, TX USAMember Posts: 4 Sine

    Correct. Looks like my library already has the full symphony installed so I suppose these Essential versions will just sit in my Available tab until they are removed (which I hope they are)

  • Danthesiser
    Danthesiser Member Posts: 3 Sine

    I guess I'll be raising a support ticket, then!

  • Danthesiser
    Danthesiser Member Posts: 3 Sine
    Answer ✓

    This has now been sorted and the two missing libraries have magically appeared in NA2.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 3,734 mod
    Answer ✓

    It was. indeed an issue on our side, it has now been fixed and everything should be available for you in Native Access.

  • GERONIMO25
    GERONIMO25 Member Posts: 3 Sine
    At my house too. Both symphony libraries are now loaded. Remains "Choir Omnia" which always refuses only the loading
    


  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 3,734 mod

    @GERONIMO25 What do you mean by "refuses only the load" ? What happens exactly ?

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