Dead Keylight AND guide light behavior

Boon
Boon Member Posts: 2 Noise

Just unboxed an S88 MK2.

1 - Do I have a dead [bottom A key] light?

2 - Is that normal guide light behavior when octave shifting?



Thank you.

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Answers

  • JesterMgee
    JesterMgee AustraliaMember Posts: 672 Saw

    One thing you could do to confirm 100% is create a midi template in Komplete Kontrol and assign a color to that key, if it never appears then seems like a faulty led or a connection issue

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,685 mod

    @Boon Have you tried another USB cable ? The ultimate test is to check on a different computer. If the problem is exactly the same on this other computer then it's definitely a hardware failure. In this case, this is how to contact our Hardware Service: https://bit.ly/NISupport_Hardware

  • Boon
    Boon Member Posts: 2 Noise

    OK, thanks. That answers Question #1. Does that also answer Question #2? Thanks again.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,685 mod

    Well, for question 2, without context, it's hard to say. At the maximum highest octave the last 5 notes don't have a blue light. That is when no instrument is loaded.

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