Welcome to the new and improved Native Instruments online community. Join our active forum of 40,000+ members for discussions and much more.

Bug: deck suddenly not being able to play

creal
creal Member Posts: 24 Member
edited September 2022 in Traktor Software & Hardware

Hello,

I am using Traktor 3.5.3 with a Kontrol S4 MK3, running on Windows 11 (last update).

Yesterday night, I had a wedding gig. I played a few songs. Everything went well. But suddenly, I tried to play a song on the deck B, and nothing happened. It was as if the play/cue buttons don't do anything (both on the controller and in the software). The song could not be played at all. It was stuck. And the problem remained with every track I put in the deck B. I was forced to use the deck D which prevented me to use the plugged microphone for the rest of the night.

It was a very frustrating experience. And it's not the first time this bug appears.

Have you ever encountered this type of problem? If so, how can I solve it without restarting Traktor, please?

Maybe there is a kind of "lock deck" function I enabled unintentionally?

Thanks for helping,

creal.

Tagged:

Comments

  • Sûlherokhh
    Sûlherokhh Member Posts: 530 Guru

    I have not encountered it but here is something you could try if it happens again. Cycle through the deck types, or, if using the S4, activate SHIFT+EXT to enable line-in for the deck, then switch back.

    TT-mode could also be a culprit. If you use it and it starts to make trouble, switch to jog-mode (and vice versa). The most recent version of Controller Editor introduced problems with TT-mode, so you may want to roll back to version 2.6.2.

  • creal
    creal Member Posts: 24 Member

    Thanks for the tips, Sûlherokhh. This is exactly what I tried, but changing deck types and switching to external signal did not change anything. I have not tried to switch to jog/TT mode though. I will think about it the next it will happen.

    I am already running Controller Editor 2.6.2

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 1,869 admin

    Did you get an error message like Deck Locked or something @creal?

  • creal
    creal Member Posts: 24 Member

    Not at all.

  • Dj pako
    Dj pako Member Posts: 24 Helper

    The exact same thing has happened to me a few random times with traktor 3.4.2 & S4mk3 on windows 10.

  • creal
    creal Member Posts: 24 Member

    Thanks for your feedback, Dj pako. Maybe is it time to do something, @Kaiwan_NI ?

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 1,869 admin

    I wonder if this might be related to a known issue... Our support team will need to verify. Can you please get in touch with us directly here https://bit.ly/n1trakt?

  • creal
    creal Member Posts: 24 Member

    Okay Kaiwan. I just submitted the issue, sending them the thread link to get a full description.

Back To Top

Categories