BUG: Harmonic mixing key highlighting doesn‘t work in browser displays of Kontrol S5/S8/D2

Pitrell
Pitrell Member Posts: 12 Member
edited September 2022 in Traktor Software & Hardware

All keys remain gray or completely colored (when you set the option to ‚Color all keys‘). In the desktop view of Traktor everything is correctly displayed and working. I have tested this several times and also found YouTube comments that say the same thing.

I have tested it on Traktor 3.5.2.299 and Traktor 3.6.0.325. On a Traktor Kontrol S8 and S5 and on Windows 10 and Windows 11.

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Comments

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,860 admin

    Hi @Pitrell can you please get in touch with our support team directly so we can verify? You can reach us here: https://bit.ly/n1trakt

  • Sûlherokhh
    Sûlherokhh Member, Traktor Mapping Mod Posts: 2,811 mod

    Do you have Keylock set to ON on the running MASTER deck?

  • Pitrell
    Pitrell Member Posts: 12 Member

    Sûlherokhh: Yep. Refer to: „In the desktop view of Traktor everything is correctly displayed and working.“

     Kaiwan_NI: Ok.

  • Pitrell
    Pitrell Member Posts: 12 Member

    Pedro from Native Instrument has confirmed the BUG for the S8 and it is filed in the internal NI ticket system under: „TP-15859 Key highlighting selection doesn't reflect into S8 browser“

    He continued to write, "We will change the status of the ticket to "Resolved" as there is not much we can do right now. So you could get back to us in a few months and provide the bug ID in a new support ticket, then we'll check the status."

    So now it's wait and see.

  • Pitrell
    Pitrell Member Posts: 12 Member

    Small update:

    9 months later: on June 19, 2023, I asked again and got the answer:

    "thank you very much for contacting Native Instruments. Unfortunately, this issue has not yet been resolved. Perhaps you can contact us in the future to check the status of the ticket." Best regards, Pedro

    14 months later: On December 4, 2023, I asked again and only got the answer:

    "You contacted us about a ticket that was previously closed. To solve your current problem in the best possible way, we recommend that you visit our support homepage..."

    Background: The employee Pedro had officially accepted the problem under "TP-15859 Key highlighting selection doesn't reflect into S8 browser" but marked the ticket as "solved" and asked me to be patient.

    And I've been patient for 14 months now. To be continued.

  • skymakai
    skymakai Member Posts: 22 Member

    Looks like near 2 years later and this still isn't fixed? Did your ticket close?

  • Pitrell
    Pitrell Member Posts: 12 Member

    Hello Skymakai. The ticket was closed by NI without me being able to prevent it, with the note that I should ask again in a few months. My first inquiry was answered with a request for further patience. My second request, with references to the forum threads and the original ticket number, only received a standardized reply stating that I would have to resubmit all the data I already had so that they would know what the issue was. That's when I realized I had no chance.

    But please try again yourself. The error still exists in Traktor 4. Which is a shame because the update is great and I want to buy it.

  • AIWIRA
    AIWIRA Member Posts: 3 Member

    Hi everyone,

    looks like @Sûlherokhh has right!

    This solved the issue for me !

  • Pitrell
    Pitrell Member Posts: 12 Member
    edited October 26

    The keylock is of course always on. It is also only about the view on the controller displays of the Traktor Kontrol S8. Sûlherokhh doesn't own an S8 and it doesn't seem to affect the almost identical S5. We discussed this back and forth in the forum and finally the bug was fully confirmed by NI (Pedro) after their own tests, but unfortunately nothing more.

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