Every time I hit the duplicate button, my Maschine mk3 and Maschine 2 program crashes

Brandthebuilder

Im running on a MacBook Pro 16" m1 pro with 1 tb hard drive and 16gb ram. I just started getting this problem after switching over from an iMac.

Has anyone had, or resolved this issue?

If there's any other information I can provide please let me know!

Jeremy_NI

@Brandthebuilder No news from you for a while on that matter, I will close this post now. If you still need help, get in touch here: http://bit.ly/NIsupport_maschine

Blindeddie

Are you running in Rosetta2 mode as outlined in this article?

https://support.native-instruments.com/hc/en-us/articles/360014683497-Apple-Silicon-M1-M2-Compatibility-News

Brandthebuilder

I am not, but I am going to look into it, Thank you so much!!

Brandthebuilder

What is Rosetta 2 exactly?

Blindeddie

This might help!!

https://www.computerworld.com/article/3597949/everything-you-need-to-know-about-rosetta-2-on-apple-silicon-macs.html

Jeremy_NI

@Brandthebuilder Does this happen in the Maschine software in standalone or inside a DAW?

Brandthebuilder

Hey @Jeremy_NI it happens when I hit the duplicate button on my mk3 and it is hooked up to my computer using the Maschine 2 software.

Jeremy_NI

Make sure to give Full Disk Access to the Maschine 2 software: How to Enable Full Disk Access on macOS

What are you duplicating then when it happens ? An instrument ? A Group ? A pattern ? Please be as precise as possible so we can eventually try to reproduce the issue.

Brandthebuilder

He Jeremy,

So I've given Machine 2 full disk access a while ago and it still has it. When I duplicate a single sound (which contains a sample) to another sound, is when my program and Maschine mk3 freezes. It becomes unresponsive right when I hit the duplicate button. I just realized today that when I hit the SELECT button the same thing happens. I haven't had the same issues for any other buttons.

Also, when everything freezes and I quit out of the program, my Maschine mk3 still has the frozen screen that was on it when the program was running. When I turn the mk3 off and on the mk3 goes back to working normally.

If there's any other questions I can answer that may help please let me know!

Brandthebuilder

It also looks like my Maschine mk3 and Maschine 2 program need to use Rosseta 2 to work, so I must've installed Rosseta 2 in order to use the program at all.

Jeremy_NI

@Brandthebuilder There were issues reported with Maschine 2.15 and M1 Pro computers, although the issue symptoms are different: Maschine software hangs while previewing kits - Bug (KBDSW-6977)

The fix is to roll back to 2.14.7, maybe you can give this a try: Maschine 2.14.7

Is it the same on this version ?

Jeremy_NI

@Brandthebuilder Any update on the issue ?

Jeremy_NI

@Brandthebuilder No news from you for a while on that matter, I will close this post now. If you still need help, get in touch here: http://bit.ly/NIsupport_maschine