Komplete Kontrol S49 MK2 no power

Arnonetherlands

Good evening,

My Komplete Kontrol was flickering on and off and now does not power up at all.

Does anyone have experience with this?

Thank you very much in advance!

Best regards from the Netherlands,

Arno

Jeremy_NI

@Arnonetherlands Have you checked these two articles ?

My KOMPLETE KONTROL Keyboard Does Not Start

My Native Instruments Hardware Device is Not Recognized

Try the device on another computer, if it's behaving the same, then you need to get in touch with our Hardware department: https://bit.ly/NISupport_Hardware

Blindeddie

Since the S49 is bus powered, have you tried a different USB cable and/or Different USB port?

if different cable or port does not solve the problem, best to contact Hardware Support!

Arnonetherlands

Thank you very much for your reply! I tried different cables and also the power adapter. Nothing works.

Blindeddie

Sorry to say, but it appears the KB is toast… this is surely something that needs hardware support. Best of Luck!!!

Jeremy_NI

@Arnonetherlands Have you checked these two articles ?

My KOMPLETE KONTROL Keyboard Does Not Start

My Native Instruments Hardware Device is Not Recognized

Try the device on another computer, if it's behaving the same, then you need to get in touch with our Hardware department: https://bit.ly/NISupport_Hardware