Can i get a Kontakt 6 refund?

TAY

I want to buy Komplete 13 bundle.

I bought kontakt 6 yesterday, then i found komplete 13 bundle includes kontakt 6 today.

It's my fault but, can i get a kontakt 6 refund?

Monochrome

(https://support.native-instruments.com/hc/en-us/articles/209568149-I-Would-Like-a-Refund-for-a-Purchase-Made-In-the-Webshop)

Note that, as per the Terms & Conditions, already registered products, already opened software boxes or download versions of a product cannot be refunded.

If you just bought K6 and didn't do anything with it yet, contact Order Support to request a refund:

• https://support.native-instruments.com/hc/en-us/sections/360000092537

Monochrome

(https://support.native-instruments.com/hc/en-us/articles/209568149-I-Would-Like-a-Refund-for-a-Purchase-Made-In-the-Webshop)

Note that, as per the Terms & Conditions, already registered products, already opened software boxes or download versions of a product cannot be refunded.

If you just bought K6 and didn't do anything with it yet, contact Order Support to request a refund:

• https://support.native-instruments.com/hc/en-us/sections/360000092537

Jeremy_NI

When it's a small mistake and within a day, that should not ne a problem. So, no hesitation to contact our order support agents, as @Monochrome suggested!

TAY

I'm already solve that problem by 1 on 1 chatting. Sorry i didn't fix the article. Thank you so much.

Monochrome

No worries. If you got it fixed via chat support, then all is good.