Numerous problems with Native Access, Apps stuck in Demo on Mac Studio.

hagopm
hagopm Member Posts: 2 Noise
edited August 19 in Native Access

I'm having many problems ketting my Komplete 13 upgrade up and running on a new Mac Studio.

I really did not expect there to be so many problems installing and using the products from such a long established company. I have spent something like 10 to 20 on the process hours so far.

All installations when attempting to install to an external drive failed so all applications are now installing to local drive. Now very pleased I got the SSD upgrade.

I have had numerous failed installations of all types of products. Many restarts of native access and the computer required to get everything to install. 

Once installed, 95% of products are showing as demos within Native Access. I followed NI instructions to remedy, have had no effect.

95% of products appearing as demos from within Ableton live 11. Clicking activation launches native access but then nothing else happens, either within Native access or within the DAW. 

On some products eg using Reaktor X, clicking activate allows use of product, but then when restarting DAW, again shows as demo.

Trying to use Native Kontrol, previews of patches play, but none of the actual programs can be found and they do not launch. Many applications/ instruments missing from the Native Kontrol browser.

I've written to NI support, 24 hours later still waiting for a reply. Anyone else have any suggestions? Should I delete all and start again using NA 1? I'm glad I don't have any deadlines right now.

Thanks 😥

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Comments

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,693 mod

    @hagopm I see my colleagues got back to you on Thursday, hopefully this get resolved soon.

  • hagopm
    hagopm Member Posts: 2 Noise

    Thanks Jeremy. Yes we are working through it. He has suggested I go back to Native Access 1. The main problem seems to be activation, none of the new elements that came with my upgrade are showing as full version yet.

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