Any help for Komplete Kontrol software freeze while scanning plugins ?

Kay Boarder
Kay Boarder Member Posts: 12 Sine
edited August 12 in Komplete Kontrol

NI Komplete 12 Ultimate Collectors Edition.

When I launch Komplete Kontrol standalone,- it freezes while scanning plugins.

I recognize it hangs with Izotope "Iris 2" forever and I have to kill the process in task manager.

I´m on a 64Bit Windows machine and I don´t use NI hardware like controller keyboard or such.

🙂


Kay Boarder

Best Answers

  • Blindeddie
    Blindeddie U.S.A.Member Posts: 1,335 Pulse
    edited August 12 Answer ✓

    Remove any instance of Iris plugin from the plugin scan path (Vst2 ".dll" files)

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,718 mod
    Answer ✓

    Also resetting Komplete Kontrol's database can help in some cases. For this you need to delete this folder:

    On Mac:

    Mac HD > Users > Username > Library > Application Support > Native Instruments > Komplete Kontrol

    Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. You'll now find the Library entry in the menu:

    On Windows:

    C:\Users\USERNAME\AppData\Local\Native Instruments\Komplete Kontrol

  • Kay Boarder
    Kay Boarder Member Posts: 12 Sine
    Answer ✓

    Thx a lot guys.

    I tried everything being advised and at the end of the day, uninstalling latest Komplete Kontrol and replacing it w/ the previous version fixed the issue.

    A re-scan of plugins worked like a charme then.

    No need to remove iZotope Iris 2 !


    thx again,-

    KB

Answers

  • Blindeddie
    Blindeddie U.S.A.Member Posts: 1,335 Pulse
    edited August 12 Answer ✓

    Remove any instance of Iris plugin from the plugin scan path (Vst2 ".dll" files)

  • Kay Boarder
    Kay Boarder Member Posts: 12 Sine
    edited August 12

    Hello,-


    thank you !

    Does that mean I can put Izotope Iris 2 back after Komplete Kontrol finished scanning plugins folders,- or should I uninstall the plugin completely and forever ?

    Isn´t it NI and Izotope teamed up some time ago ? I cannot imagine the Iris 2 plugin not working w/ Komplete Kontrol forever.

    🙂

    Kay Boarder

  • Blindeddie
    Blindeddie U.S.A.Member Posts: 1,335 Pulse

    I would not put it back because the next time you start KK, it will try to scan the plugin and hang again. This recommendation is to get you through the scan process so you can use KK. Your best bet would be to file a support request with Izotope to determine why the plugin will not scan properly in KK.

  • JesterMgee
    JesterMgee AustraliaMember Posts: 675 Saw

    Sometimes if a plugin completely stalls it is asking for a serial or activation or update or something and the dialog box can sometimes be behind the splash of KK.

    As mentioned, move plugin out, start KK then put plugin back and try do a plugin scan after KK has launched.

  • Kay Boarder
    Kay Boarder Member Posts: 12 Sine

    Sorry, I was out of the office yesterday ...

    Thx for replies,- I´ll try ASAP.

    🙂


    K. B.

  • JesterMgee
    JesterMgee AustraliaMember Posts: 675 Saw

    Another trick which I literally just had to use is if the scanning stops and the app does not start, open task manager and simply kill the scanapp executable which is nested under the KK instance. This should kill that specific plugin scan and it will relaunch and continue on hopefully getting through the rest.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,718 mod
    Answer ✓

    Also resetting Komplete Kontrol's database can help in some cases. For this you need to delete this folder:

    On Mac:

    Mac HD > Users > Username > Library > Application Support > Native Instruments > Komplete Kontrol

    Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. You'll now find the Library entry in the menu:

    On Windows:

    C:\Users\USERNAME\AppData\Local\Native Instruments\Komplete Kontrol

  • Kay Boarder
    Kay Boarder Member Posts: 12 Sine
    Answer ✓

    Thx a lot guys.

    I tried everything being advised and at the end of the day, uninstalling latest Komplete Kontrol and replacing it w/ the previous version fixed the issue.

    A re-scan of plugins worked like a charme then.

    No need to remove iZotope Iris 2 !


    thx again,-

    KB

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