My Massive X is stuck in demo

jeonuni

I bought the Kcomplete13 CE version last month

Most of the applications were successfully installed

However, massive x is marked as a demo and cannot be used

I deleted the application several times and installed it again.

But it hasn't changed at all.

Please Help me

Nico_NI

Hey @jeonuni, check out our step by step article on products stuck in demo mode and let us know if it helps:

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

Blindeddie

Since this is "Account" related your best course of action would be to contact Account and Registration support here...

Account & Registration – Native Instruments (native-instruments.com)

Nico_NI

Hey @jeonuni, check out our step by step article on products stuck in demo mode and let us know if it helps:

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access