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SUPER*SAW: Issues when loading User Presets from KK SW

DS99

I just noticed the following issue. When I load some of my user presets from the KK SW browser, they don't load correctly until I double-click the preset name. The first time I load them, a completely different sound plays. However, if I use the internal SUPER*SAW browser in KK SW, these user presets load correctly right away. Maybe someone has an idea what might be causing this.

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Komplete Kontrol SW

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London Bryant

Hi @DS99 , just to clarify: when the wrong sound plays, are you hearing the browser preview, or actually playing notes on the loaded instrument?

Komplete Kontrol normally previews on a single click and loads the preset on a double-click. Try disabling the browser’s preview speaker, double-clicking the preset, and then playing a few notes.

Does the correct sound load on that first double-click, or do you have to load it again? That would help narrow down whether the mismatch involves the preview or the preset itself.

DS99

@London Bryant @Jeremy_NI

Thanks for the reply. Yes, I double-click in the Komplete Kontrol browser to load the preset and then play it. For some user presets, an incorrect sound plays at first. Only after a second double-click does the correct sound load.

When I use SUPER*SAW`s internal browser in KK SW, it switches immediately—even with a single click—and loads the preset correctly.

In addition, there is a problem where, when I save a new user preset in KK SW, it does not automatically appear in SUPER*SAW's internal browser—not even after a rescan. It is only updated correctly after restarting KK SW. This problem occurs exclusively with SUPER*SAW.

Jeremy_NI

@DS99 Please get in touch with our support so they can try a repro and file a bug if necessary: https://support.native-instruments.com/support/home

DS99

@Jeremy_NI I did that. I now have two support tickets open due to problems with KK SW. In the first case, I've been waiting a week for a solution. Just today I got a reply saying that someone from the second level of support will get in touch at some point. Riff is annoying. I've spent hours trying to figure out a way to solve the problem. It's all incredibly frustrating, and waiting this long for support is completely unacceptable.

Kymeia

I think Komplete Kontrol is in need of a significant update to allow it to properly support the new versions of its latest synths - similar problems with Absynth 6, and some niggles with Massive XL even

Jeremy_NI

https://community.native-instruments.com/discussion/comment/272359#Comment_272359

Sorry to hear that. I could only find your ticket related to Massive XL presets. Similar issues with MX and MXL are being investigated by the Komplete Kontrol team already. Can you share the other request number?

DS99

@Jeremy_NI Thank you for answering. My support ticket regarding this case is reference #897659.

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