Kontakt keeps on crashing, even after the troubleshooting steps...

Saumon

Hello everyone, I just bought Kontakt 6 today, but sadly upon instalating it, it just doesn't want to work. I tried in the DAW (cubase 12) I tried the standalone, I tried with my audio interface, then with my motherboard's soundcard, I reinstalled Kontakt, I checked for driver updates, I followed these steps : https://support.native-instruments.com/hc/en-us/articles/115004169849-KONTAKT-Crashes but nothing worked...

Here is the message I get when I launch Kontakt :

I am using an HP EliteBook laptop with a 2.60GHz IntelCore i7 CPU and 16 Go of ram, wich should be enough to make Kontakt work so I am a bit confused.

The computer I am using at the moment is not the one I usually use, since I haven't got access to mine at the moment, though when I will be able to, I'll definitly try Kontakt on it to see if it solves the problem (wich I believe it should) though in the mean timee, I'd like to make it work on this computer still.

Anyway thanks in advance for your help, and have a nice day !

Brad Yost

That's an unusual error from your system. Go to this link:

[https://support.native-instruments.com/hc/en-us/articles/360003345398],

fill out the Wizard and then attach the mini-dump file to the support ticket request.

Someone from support should be in touch in a few days.

Saumon

https://community.native-instruments.com/discussion/comment/26946#Comment_26946

I just tried this, I'll see if they can help, thank you very much !