Hi everyone, I'm having a persistent login issue on the Native Instruments website and could use some advice. The issue: * I can log into the Native Access desktop app without any issues using my email and password. * "Log in a different way: The login method you used doesn't match this account." * "Something went wrong: Access token request error." (Request ID: 90263e29-9466-46de-9a6d-8ca5d6856be7-1787313992) What I've already tried without success: * Logging in with my Google account (SSO) vs. manually typing email/password. * Using Incognito / Private browsing mode. * Clearing browser cache and all NI-related cookies. * Password reset attempts. Has anyone encountered this SSO/OAuth mismatch before, or is this something that strictly requires an internal account reset from the support team? Thanks for your help! Hicham

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Unable to log in on website: "Access token request error" & "Log in a different way"

agence707

Hi everyone,

I'm having a persistent login issue on the Native Instruments website and could use some advice.

The issue:

I can log into the Native Access desktop app without any issues using my email and password.
"Log in a different way: The login method you used doesn't match this account."
"Something went wrong: Access token request error." (Request ID: 90263e29-9466-46de-9a6d-8ca5d6856be7-1787313992)

What I've already tried without success:

Logging in with my Google account (SSO) vs. manually typing email/password.
Using Incognito / Private browsing mode.
Clearing browser cache and all NI-related cookies.
Password reset attempts.

Has anyone encountered this SSO/OAuth mismatch before, or is this something that strictly requires an internal account reset from the support team?

Thanks for your help!

Hicham

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Jeremy_NI

@agence707 Please get in touch with our support here: https://support.native-instruments.com/support/home

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Vocalpoint

None of these conditions sound normal. Do not think NI's website is anything special.

Anything you can tell us about your network? You got VPN software running or strange firewalls or anything else that falls outside of what I would call a normal consumer network connection?

Most important - where are you in the world? NI (to this day) still has hard blocks on some countries and territories for reasons we wont get into here…

Jeremy_NI

@agence707 Please get in touch with our support here: https://support.native-instruments.com/support/home

PK The DJ

I can log in here, but what seems to have vanished is any kind of "remember me" option because I now need to log in every single time.

fletchek

I have the same issue as you. But I am still able to log onto Native Access and download/install programs from there. Try using the Discover option in Native Access to do so.

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