Traktor Scratch Pro 2 re-install / Can't log in in my NI account

GavMcG
GavMcG Member Posts: 4 Member
edited October 2024 in Native Access

Hi guys, need some help.


A good few years back in I bought a Traktor Kontrol Z2 and installed the software, and everything has been running fine. I've been using the same laptop but I think it needs a complete reset, I'm having trouble logging into my original NI account.


It seems my e-mail has been removed or something, as I've tried to reset password that did not come through, but it let me set up this new account with the same e-mail.


My log ins are not connected to another e-mail, as I last received a e-mail from Native Instruments to advise of a update to Traktor 2 from November 2017.


I still have the serial number, activation key and system ID.


Any help is apprecciated

Tagged:

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,396 mod
    Answer ✓

    For this type of issues I would suggest to contact my colleagues from registration here: https://bit.ly/NIsupport_RA

    They will help you get your old account and products back.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,396 mod
    Answer ✓

    For this type of issues I would suggest to contact my colleagues from registration here: https://bit.ly/NIsupport_RA

    They will help you get your old account and products back.

  • GavMcG
    GavMcG Member Posts: 4 Member

    Thanks Jeremy, back up and running now thanks to the legend Julia at NI, can't wait to get my X1 delivered

This discussion has been closed.
Back To Top

Categories