Can't install Native Access M1 Mac Studio.

ericerk
ericerk Member Posts: 1 Noise
edited August 3 in Native Access

My Log:

Mac-Studio:~ eric$ /Applications/Native\ Access.app/Contents/MacOS/Native\ Access Sentry Logger [Log]: Integration installed: InboundFilters Sentry Logger [Log]: Integration installed: FunctionToString Sentry Logger [Log]: Integration installed: Console Sentry Logger [Log]: Integration installed: Http Sentry Logger [Log]: Integration installed: OnUnhandledRejection Sentry Logger [Log]: Integration installed: LinkedErrors Sentry Logger [Log]: Integration installed: OnUncaughtException Sentry Logger [Log]: Integration installed: Electron en-US Event: Splash Page Launched 148 Sentry Logger [Log]: Found 0 minidumps Event: UI Visible 996 before daemon initialization [Error: Operation was not possible or timed out] { name: 'DaemonClientError' } [Error: Operation was not possible or timed out] { name: 'DaemonClientError' } [Error: Operation was not possible or timed out] { name: 'DaemonClientError' } [Error: Operation was not possible or timed out] { name: 'DaemonClientError' } [Error: Operation was not possible or timed out] { name: 'DaemonClientError' } daemon startup: error: Daemon version check failed: DaemonClientError: Operation was not possible or timed out {"stack":"Error: Operation was not possible or timed out","message":"Operation was not possible or timed out","name":"DaemonClientError"} {"metadata":{"applicationVersion":"2.0.8","buildType":"production","commit":"1afc4f71a03c9ddd138141a29e1e5db88b52a3aa","label":"daemon startup","sys":"OS TYPE: Darwin - SYSTEM ARCH: arm64 - RELEASE NUM: 21.6.0"},"timestamp":"2022-07-30T01:53:20.991Z"} daemon startup: info: Check for Rosetta 2 necessary, as architecture is arm64 (M1) {"metadata":{"applicationVersion":"2.0.8","buildType":"production","commit":"1afc4f71a03c9ddd138141a29e1e5db88b52a3aa","label":"daemon startup","sys":"OS TYPE: Darwin - SYSTEM ARCH: arm64 - RELEASE NUM: 21.6.0"},"timestamp":"2022-07-30T01:53:21.159Z"} daemon startup: info: stdout from Rosetta 2 install check: Rosetta 2 is already installed {"metadata":{"applicationVersion":"2.0.8","buildType":"production","commit":"1afc4f71a03c9ddd138141a29e1e5db88b52a3aa","label":"daemon startup","sys":"OS TYPE: Darwin - SYSTEM ARCH: arm64 - RELEASE NUM: 21.6.0"},"timestamp":"2022-07-30T01:53:21.230Z"} daemon startup: info: install: macOS installing daemon from /Applications/Native Access.app/Contents/Resources/daemon/mac/NTKDaemon Installer Mac.pkg {"metadata":{"applicationVersion":"2.0.8","buildType":"production","commit":"1afc4f71a03c9ddd138141a29e1e5db88b52a3aa","label":"daemon startup","sys":"OS TYPE: Darwin - SYSTEM ARCH: arm64 - RELEASE NUM: 21.6.0"},"timestamp":"2022-07-30T01:53:21.231Z"} daemon startup: info: macOS install stdout: timestamp file successfully generated! installer: Package name is NTKDaemon installer: Upgrading at base path / installer: The upgrade was successful. {"metadata":{"applicationVersion":"2.0.8","buildType":"production","commit":"1afc4f71a03c9ddd138141a29e1e5db88b52a3aa","label":"daemon startup","sys":"OS TYPE: Darwin - SYSTEM ARCH: arm64 - RELEASE NUM: 21.6.0"},"timestamp":"2022-07-30T01:53:33.498Z"} daemon startup: info: start: StartupErrorEvent received: 0 {"metadata":{"applicationVersion":"2.0.8","buildType":"production","commit":"1afc4f71a03c9ddd138141a29e1e5db88b52a3aa","label":"daemon startup","sys":"OS TYPE: Darwin - SYSTEM ARCH: arm64 - RELEASE NUM: 21.6.0"},"timestamp":"2022-07-30T01:53:41.673Z"} daemon startup: error: Failed to install or run daemon: Unable to install privileges helper. {"metadata":{"applicationVersion":"2.0.8","buildType":"production","commit":"1afc4f71a03c9ddd138141a29e1e5db88b52a3aa","label":"daemon startup","sys":"OS TYPE: Darwin - SYSTEM ARCH: arm64 - RELEASE NUM: 21.6.0"},"timestamp":"2022-07-30T01:53:41.675Z"} daemon: error: Please grant permission to NTK Daemon to install dependencies and restart Native Access. If the issue persists, please contact support. {"metadata":{"applicationVersion":"2.0.8","buildType":"production","commit":"1afc4f71a03c9ddd138141a29e1e5db88b52a3aa","label":"daemon","sys":"OS TYPE: Darwin - SYSTEM ARCH: arm64 - RELEASE NUM: 21.6.0"},"timestamp":"2022-07-30T01:53:41.710Z"} This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). The promise rejected with the reason: DaemonStartupAbortError: Please grant permission to NTK Daemon to install dependencies and restart Native Access. If the issue persists, please contact support. at startupDaemon (/Applications/Native Access.app/Contents/Resources/app.asar/main/webpack:/src/main/daemon/lib/startup/startup.ts:89:15) at status (/Applications/Native Access.app/Contents/Resources/app.asar/main/webpack:/src/main/app/application.ts:388:9) at Object.<anonymous> (/Applications/Native Access.app/Contents/Resources/app.asar/main/webpack:/src/main/app/index.ts:154:11) (node:3226) UnhandledPromiseRejectionWarning: DaemonStartupAbortError: Please grant permission to NTK Daemon to install dependencies and restart Native Access. If the issue persists, please contact support. at startupDaemon (/Applications/Native Access.app/Contents/Resources/app.asar/main/webpack:/src/main/daemon/lib/startup/startup.ts:89:15) at status (/Applications/Native Access.app/Contents/Resources/app.asar/main/webpack:/src/main/app/application.ts:388:9) at Object.<anonymous> (/Applications/Native Access.app/Contents/Resources/app.asar/main/webpack:/src/main/app/index.ts:154:11) (Use Native Access --trace-warnings ... to show where the warning was created) (node:3226) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 1)

I've tried basically everything, with out much / any luck.

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Comments

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,797 mod

    @ericerk I see you contacted our Native Access specialists. Hopefully they can work it out. Let us know here when and how you fixed it. 🤞

  • Stardust
    Stardust Member Posts: 2 Noise

    ARM Version of Native Access requires Rosetta ! Specifically NTK Daemon. The previous ARM version worked on my M1 but the new version does not !

  • Bülent
    Bülent Member Posts: 2 Noise

    Hallo ich benutze Mac mini M1 ich habe auch immer damit Probleme Native Access


  • Ronny Bangsund
    Ronny Bangsund Home on the flangeMember Posts: 47 Tri

    I initially had issues on my Mac Studio too, so I used the NTKDaemon uninstaller shell script followed by their linked daemon installer package. Should be a sticky or something here. Worked fine on M1 MBP, but somewhere around 2.5.0 to 2.6.0 it messed up.

    I'm guessing the daemon hasn't been ported, as the NA2 binary is 100% arm64 here. Non-GUI apps are problematic in my experience.

  • Bülent
    Bülent Member Posts: 2 Noise

    Bei mir NTK Daemon Logic Pro x Loop Ordner gespeichert vielleicht aus dem Grund gibt es bei mir Fehler

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,797 mod

    @Bülent Please keep in mind it's an english only forum, please use a translator like Deepl or Google Translate, even more if the post is already in english.

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