Hello. I accidentally installed the Ozone 11 Standard plugin and paid for it. Then I installed the Ozone 11 Advanced plugin and paid for that as well. Please refund me for the Ozone 11 Standard plugin. Thank you.
Victor Glazunov.
I've deleted the invoice copies you posted as they contained personal details. You'll need to contact support to resolve this which you can do by submitting a ticket here - https://support.native-instruments.com/hc/en-us/requests/new
You'll most likely get a generic reply at first, be sure to reply to this so it gets passed onto a real person to get dealt with.
I am forced to refuse to purchase your products in the future, as you stole $200 from me.
@Jeremy_NI , this sounds as if it needs an official comment…
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@VICTOR GLAZUNOV After checking your support requests it looks like you bought the products on Splice: https://splice.com/ This is not our shop, please get in touch with Splice, the platform where you bought the products to have this fixed. Since this wasn't bought on our platform there is nothing we can do here.
