RX 11 deauthorization help

Hello,

I'm having trouble deauthorizing RX 11. The license I’ve been using was purchased by my former company. I originally thought the license was tied to my iLok key, but even though the key is no longer connected to my computer, RX products still work.

In the standalone version of RX 11 there doesn’t seem to be a deauthorize option, and I can no longer access the iZotope portal using my former company’s email.

Could someone please help me resolve this issue? I would prefer to avoid contacting my former company if possible.

Best regards

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LoreB

Hello everyone, a quick update.

I had a detailed conversation with someone from NI, and he confirmed that both Native Instruments and iZotope plugin licenses are removed when the software is uninstalled. So for anyone who might see this thread in the future: simply uninstall the plugins.

Thanks everyone for the help.

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mykejb

Are you sure RX11 isn't authorised through Native Access? I think that's one of the products that's transitioned from iLok to Native Instruments licencing. The other thing you could check is if the licence is present in the iLok manager, possibly linked to your PC. If it is you could move it back to your account.

Do you have anything to say that they bought the licence for your personal use rather than they bought it for you to do your job?

LoreB

In my personal Native Access account and in iLok License Manager there is no trace of RX, so it was probably activated through my former company’s account, which I no longer have access to.

The license was obviously purchased for work-related activities, but since I was allowed to use my personal PC for remote work, I was permitted to install company-licensed plugins on my computer. Now that I’ve left the company, I have deactivated all the software, but I’m having trouble with RX, which is why I’m writing here :(

mykejb

Ah ok, to be honest if there's no way you can find to deactivate it and you're not intending to use the licence on another PC I'd just ignore it. If the company wants to reclaim the licence they'll need to go through iZotope/NI to do it. If you need anything official from NI then you'll need help from someone who works for NI, probably @Jeremy_NI is a good starting point.

Jeremy_NI

@LoreB The best is to contact Izotope's support, they can tell you what is possible and what is not in your situation, please get in touch here: https://support.native-instruments.com/hc/en-us/requests/new

LoreB

Thank you @mykejb and @Jeremy_NI .

I contacted the Native Support explaining the problem! I hope they will find a solution.

LoreB

Hello everyone, a quick update.

Thanks everyone for the help.

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