With the post-Cyber season and holidays in full swing, we are currently managing a high volume of requests while some of our team members take a well-deserved break. To ensure we can help everyone as efficiently as possible, we’ve made two temporary changes:
- Submit a ticket: New tickets are now submitted through our chatbot. You can still create a ticket, but give the chat bot a chance to solve your issue first. If it cannot help you, it will create a ticket for you.
- Automated solutions: You may receive an instant reply containing solutions to common questions. If these don’t address your needs, simply reply to that email and a team member will follow up.
Please note that our response times may be slightly longer than usual during this period. We appreciate your patience and happy holidays!
