Anyone know how to get NI support to answer?

Hi All. Sorry to make my first post a complaint, but here we go.

I've had a ticket open with support since the 5th dec, only received one reply asking for further info and an video of the problem, which I immediately sent. I've then heard nothing for more than a week. I've been chasing the last 3 days and still no response.

This is my first NI purchase and my produce doesn't work properly and I get no answer from support. Not a great start.

Anyone else experiencing something similar or have any insights? Also I don't see how to look at my ticket on the NI website either. Maybe that's just me not looking properly.

Thanks All .

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PK The DJ

If you state exactly what the issue is with Cremona Ensemble, maybe someone here can help.

What "doesn't work properly"? Describe the problem.

Jeremy_NI

Hey @Statikant We are still in the biggest sales special of the year, our reply times are longer than usual but it shouldn't be that long. I've esvalated your ticket and someone should get back to you soon.

Statikant

@PK The DJ - Thanks for offering. Cremona ensemble, instrument solo buttons don't work and you cant disengage autodivisi when running as a plugin in cubase (13 and 14). Basically these buttons toggle immediately back to on when you click them.

In the standalone Kontact player, the buttons seem to function as intended.

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