Can't Upgrade to Ozone 12!

Skyline_UK

I'd love to upgrade from Ozone 11 to the new version 12, but thanks to the 'merge' of data after Izotope's acquistion by Native Instruments, my account has had its order history deleted/lost/whatever - (I'd been a customer for years!!) - so the only price offered to me is full price. What??? I've been in contact with NI support and have made no progress.

PoorFellow

https://community.native-instruments.com/discussion/47701/cant-upgrade-to-ozone-12

I've been in contact with NI support and have made no progress.

You should qualify to receive an upgrade pricing , you need to politely ask support for this. In any case I will see if you can get @Jeremy_NI from N.I. forum Customer Care to take a look at what went wrong with your ticket.

Quote Jeremy_NI :

You're entitled to a reduced price but at the moment, it doesn't show on our webshop. You should get an email offer soon with dedicated links. You can still reach out to support and they will give you the prices and specific links to buy Ozone 12. Get in touch here: https://bit.ly/NI_Support_All

Here is our official statement:

We are currently working on system enhancements that will better spotlight iZotope-specific offers on the NI website. We expect these features to roll out in Q4 this year. In the meantime, we'll continue to email these offers.

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Contact N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

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