I have integrated my Izotope and Native accounts, and now I can't get anything from Native access to install!!!
Can you give us some more details? Do you have problems finding the products to install? Do you get errors installing, if so what are they?
I have integrated my Izotope and Native accounts
The exact state of the merging of iZotope and N.I. are unknown to me , however then last I checked then uniting the N.I. and iZotope log-ins did NOT mean a merging of the accounts ! Last I checked the latest progress were that some new purchase might appear in N.A. rather than in iZotope download app.
It could still be weeks (?) before all the old stuff appears in N.A. , ref. :
Quote Tedd@NI on Discord , 8/28/25, 3:43 PM We're close to the end of a project to make it so iZotope customers can see their products in Native Access. Right now, if you have unified your iZotope account with a Native ID, when you make a purchase or authorize a product in Product Portal, your license will also show up in Native Access.
Quote Tedd@NI on Discord , 8/28/25, 4:26 PM it's just new purchases and authorizations for now. we'll have your older products there in a couple of weeks. only products that are compatible with Native Access will show up there (so, for example, Ozone 5 won't show up but Ozone 10 and up will). however, all of your older licenses will be in your NI account, so if we improve Native Access to handle these in the future, they'll show up. can you delete Product Portal now? I'd say this depends on whether or not you need iLok. for now, new purchases will show up in both Product Portal and Native Access, but Native Access can't deposit iLok licenses. we're going to start working on that when we're finished with this account migration project.
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So depending on what is your exact problem then you might have to clear that with Support : N.I. Support (all)
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
