I've filed several tickets. I've clearly stated that I'm visually impaired and have difficulty with the "chat" and :"automated" support, but when I do so I never receive an email from the support rep, and they close my ticket. I then discover that they've simply written "not enough detail" or something to that effect. And my spam, trash, and inboxes (which do not self-empty) prove that no email was received at my end. Clearly they don't understand what it's like for a visually impaired person. When your chat asks for a canned description and none of the choices match, it's time to provide more personal support. It's the ethical thing to do. I asked AI about these issues I'm experiencing and it does seem like I'm not the only one. What brought me to support is that I've several severe inexplicable crashed of Kontakt (with logs), but worse than that, they de-activated my licenses for iZotope (AI says this is a problem with the way iZotope was transferred to NI for owners of previous "packages" that iZotope carelessly adjusted over time but didn't properly document to NI) and there's apparently no one I can do to reach out for help for any of this due to no support for disabled people. Very upsetting.
