Why are my purchases under review?

sheistbugz
sheistbugz Member Posts: 5 Newcomer
edited July 2022 in Komplete General

I've spent thousands of dollars with Native Instruments, have Komplete 13 Ultimate Collectors, countless other expansions etc. I use the same info, same laptop, same card and when I try to make a purchase (just tried to buy Empire Breaks) I can't download it and it says 'Under Review'. I've never dealt with an issue like this with any other company and it's happened to me multiple times here. I'm done with NI products

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Best Answer

  • Nico_NI
    Nico_NI Administrator Posts: 1,134 admin
    Answer ✓

    That could be probably linked to your payment that has not been accepted yet (regardless if it has been debited or not). If your products are still not available, we'd suggest to get in touch with our support. They will definitely help you sort this out. You can contact us here: https://bit.ly/n1orders ✉️

Answers

  • PK The DJ
    PK The DJ Member Posts: 477 Guru

    When I bought Empire Breaks yesterday, the payment (PayPal) went through immediately, then I ran Native Access and downloaded my new purchase. No delays at all.

    Where are you based, and did you use a debit or credit card? Maybe PayPal would be faster.

  • Nico_NI
    Nico_NI Administrator Posts: 1,134 admin
    Answer ✓

    That could be probably linked to your payment that has not been accepted yet (regardless if it has been debited or not). If your products are still not available, we'd suggest to get in touch with our support. They will definitely help you sort this out. You can contact us here: https://bit.ly/n1orders ✉️

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