I've spent thousands of dollars with Native Instruments, have Komplete 13 Ultimate Collectors, countless other expansions etc. I use the same info, same laptop, same card and when I try to make a purchase (just tried to buy Empire Breaks) I can't download it and it says 'Under Review'. I've never dealt with an issue like this with any other company and it's happened to me multiple times here. I'm done with NI products