My computer does not recognize my complete a49 control. How can this problem be solved?

My computer does not recognize my complete a49 control. Even after I installed all the software written on the native instrument site. How can this problem be solved?
Best Answer
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@ycmf We didn't get news for a while. If you still struggle with this issue, you can contact our support agents here: http://bit.ly/NIsupport_KKontrol
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Answers
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First, what OS and Version? Have you installed the Komplete Kontrol Software? How is the KB connected to the computer, Direct or through a Hub? Are you running standalone or as a plugin in a DAW?
Here is a troubleshooting guide!
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my Operating System is windows 11 pro! I installed the Komplete Kontrol Software! my komplete kontrol a49 midi keyboard is connected with usb Direct to my computer! I use complete control software inside cubase 12!
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@ycmf We didn't get news for a while. If you still struggle with this issue, you can contact our support agents here: http://bit.ly/NIsupport_KKontrol
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