My computer does not recognize my complete a49 control. How can this problem be solved?

ycmf
ycmf Member Posts: 2 Noise
edited August 10 in Komplete Kontrol

My computer does not recognize my complete a49 control. Even after I installed all the software written on the native instrument site. How can this problem be solved?

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  • Blindeddie
    Blindeddie U.S.A.Member Posts: 1,331 Pulse
    edited July 14

    First, what OS and Version? Have you installed the Komplete Kontrol Software? How is the KB connected to the computer, Direct or through a Hub? Are you running standalone or as a plugin in a DAW?

    Here is a troubleshooting guide!

    My Native Instruments Hardware Device is Not Recognized – Native Instruments (native-instruments.com)

  • ycmf
    ycmf Member Posts: 2 Noise

    my Operating System is windows 11 pro! I installed the Komplete Kontrol Software! my komplete kontrol a49 midi keyboard is connected with usb Direct to my computer! I use complete control software inside cubase 12!

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,685 mod

    Hey @ycmf Did you manage to make it work? Have you tried to run the Komplete Kontrol standalone application ?

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,685 mod
    Answer ✓

    @ycmf We didn't get news for a while. If you still struggle with this issue, you can contact our support agents here: http://bit.ly/NIsupport_KKontrol

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