How can I escape Catch 22 to update M32 Komplete Kontrol keyboard?

bjg123

Ah, re the question below: I closed down KK, unplugged M32 and then started up in different order this time. ie. I started KK, then connected M32 on USB, and now it works.

Help!. I have a new M32 keyboard, which seems quite buggy to me. I want to access the midi templates. Here's the Catch 22. According to the NI website, everytime I load this keyboard, it should check to see if I need a firmware upgrade. I don't get these warnings, so it should be fine. It appears I'm running firmware 2.7.2. However.... when I open KK in stand-alone mode and click on the midi icon in top right corner, I get the message..."Please update the device firmware to access the MIDI assignment editor." But I can't update it unless I'm offered the chance to download the updater. And I'm not offered the chance, because when I start up KK, it seems happy with my firmware.

So how to solve this conundrum?

I'm on Windows 10, and the M32 seems to be working fine in other respects, I can play music in KK standalone quite happily with it.

Blindeddie

2.7.2 is the current KK software version, not the Firmware version. The most recent Firmware is version 0.4.5 which is available on this page using Firmware updater 1.4.0.

https://www.native-instruments.com/en/support/downloads/drivers-other-files/

if you download and run that, it will tell you what firmware is currently running and offer to update if needed.

Blindeddie

2.7.2 is the current KK software version, not the Firmware version. The most recent Firmware is version 0.4.5 which is available on this page using Firmware updater 1.4.0.

https://www.native-instruments.com/en/support/downloads/drivers-other-files/

if you download and run that, it will tell you what firmware is currently running and offer to update if needed.