KK S61 Display issue: Vertical White Lines

engels1920

Hello everyone,
I’m facing a display issue with my Komplete Kontrol S61, and I’d appreciate some guidance or insights from the community. The screen on my keyboard shows multiple vertical white lines running across it, as visible in the attached image. These lines are evenly spaced and appear over a predominantly dark or blue background, suggesting that the screen is likely malfunctioning.
I’ve noticed this problem recently, and the rest of the keyboard (knobs, keys, etc.) seems to be working fine. I’m wondering if this could be due to a cable issue, physical damage to the LCD, or a potential hardware failure, but I am 100% sure I have not hit it with anything. I’ve tried restarting the device, but the issue persists. I’d like to know if anyone else has encountered this and found a solution perhaps a simple fix like reseating a connection or a firmware update?
Any advice or recommendations would be greatly appreciated. I’ve attached an image for reference. Looking forward to your thoughts!
Thanks,
AJ

mykejb

That's almost certainly a hardware fault. I'd suggest contacting support for warranty repair/replacement. You can do that here - https://support.native-instruments.com/hc/en-us