What kind of company doesn't offer any product support to professional users?

jamesdesilva

I CANNOT understand how Native Instruments can profess to be this incredible professional company providing software & products for professional business users, who rely on these products to earn a living, and don't provide any ACTUAL support when they remove access to something you've paid a significant amount of money for?

In what universe is it acceptable to remove my access to the products i have bought and paid for in full, and give me no way to speak to anyone to fix the issue? What an utterly incomprehensible way to treat customers.

I'm not on a subscription service, i'm not behind on payments - you have NO LEGAL RIGHT to stop my products from working in the way they were sold to me - so I expect them to work.

Native Instruments: absolute joke.

I've raised a ticket - that'll take six weeks for you to sort out wont it - in the meantime, i can't do my job and fulfil the contract I have so I'm going to lose money. That seems fair doesn't it!?

mykejb

What have you lost access to?

Sunborn

https://community.native-instruments.com/discussion/44748/what-kind-of-company-doesnt-offer-any-product-support-to-professional-users

Dear @jamesdesilva we are all here to assist you, not just the NI personnel and the forum mods, but a lot of expert users too.

However, no one can provide you any kind of help, if you post generic complains instead of your actual problem. Would you like to elaborate us what is your issue?