Volume on track quieter on reload

I am using Mixcraft 10.6, and the issue is with Massive X.
Some presets, like Barely Dead - when I close the project, and reload it, the volume will be drastically reduced. The Mixcraft volume is still set the same, but it will play like it is practically muted. The only fix is to go into Massive X, select a different preset, then go back to the affected preset, and volume is fixed again.
Sometimes this problem will happen when clicking between tracks - not always, but sometimes click another track, click back to Massive X track, volume is massively reduced.
Also, I noticed that when loading this project that is using Massive X (the only one so far), it has a tendency to crash when trying to load.
I would submit an official support ticket, but when I click "log in to contact us", it simply reloads the page.
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